Politique d'expédition
Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In busy periods, the order process time may take longer than usual.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We also offer a flat rate shipping to UK.
|
Shipping option |
Estimated delivery time plus processing time |
Price |
|
Royal Mail 24 |
1 to 2 business days |
£2.49 |
|
Special Delivery Royal Mail |
1 to 1 business days |
£10 |
|
Free Delivery for orders over £50 Royal Mail |
1 to 2 business days |
£0 |
|
Tracked 24 Royal Mail |
1 to 2 business days |
£5 |
|
|
|
|
In-store pickup
You can skip the shipping fees with free local pickup at our Mansfield Woodhouse, Nottingham warehouse. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 4 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10am - 1pm Monday to Friday (Excluding bank holidays). Please have your order confirmation email with you when you come.
International Shipping
We offer international delivery at this time.
At this time, we only ship to some parts of the E.U
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CTW is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@caketopperwarehouse.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns for non personalised items up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@caketopperwarehouse.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@caketopperwarehouse.com