FAQ

Wholesale Availability

We offer wholesale costs and work with B2B or corporate clients to offer uniqueness or your own design/logo. Please email us if you require a quotation.

Sizing Details

Sizes are displayed on each listing.

Custom and Personalised Orders

We design each order individually and create them just for you. We cannot accept refunds or exchanges.
If you are unhappy with your product, please contact us to resolve as a first point of call.

Delivery & Shipping

We ship first class Royal Mail as standard.

This means, although you may receive a tracking number, it isn't a number that is not actually used for tracking, more so, proof of postage.

We do offer upgrades - you can choose Next Day Delivery at checkout.
Upgrades are shipped within 24 hours using Royal Mail Special delivery before 1pm.

We can offer tracked shipping if required, however this does not mean your order will be processed immediately.

Our general turnaround time is 1-3 business days. At busy periods such as Christmas, Easter etc, we may take a little longer.

If your item isn't received after you have had confirmation of postage, we cannot claim back postage or compensation from Royal Mail until 35 days has passed.

What is Acrylic?

Acrylic is a transparent or coloured plastic material with strength. An Acrylic sheet is easy to fabricate, bonds well with adhesives and solvents.  It has superior weathering properties compared to many other plastics.
Acrylic is not biodegradable therefore recycling is required. You can recycle Acrylic at specialist recycling centres.
How do you make the Cake Toppers?
We use a professional laser machine that cuts through the acrylic user a laser. This means precision is always guaranteed.